Terms of Service - SurveyToGo

ACCEPTANCE OF TERMS

By using the services of Dooblo Ltd. (“Dooblo” or “we”, “us”, “our”), including the SurveyToGo web site and/or the mobile app (“Services”), you, the user of any of our Services (“You”) hereby agree to be bound by the following terms and conditions (“Terms of Service”).
The use of the Service is subject to these Terms of Use and our Privacy Policy, which constitutes an integral part of these Terms of Service. The Terms of Service are intended to clarify the legal relationship between Dooblo and you.

SERVICE & LICENSE

  • Dooblo will provide you the Services by the relevant platform to facilitate market research and features to conduct research and survey projects.
  • You may access and use the Services, in accordance with this Terms of Services.
  • We reserve the right at any time and from time to time to modify, suspend, or discontinue, temporarily or permanently, the Services or any part thereof, or User's access thereto, and to modify, suspend or delete the Applications or any part thereof.

ACCOUNT TERMS & USE LIMITATIONS

  • You must be 13 years or older to use the Service. Accounts registered by “bots” or other automated methods are not permitted.
  • You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process. You undertake to provide Dooblo with correct, true and accurate Information, as requested in the registration process.
  • Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins as your plan allows.
  • You are solely responsible for maintaining the security of your account and password. Dooblo cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are solely responsible for all Content posted and/or uploaded to our servers or Services and any activity that occurs under your account (even when Content is posted by others who have accounts under your account) (“User’s Content”). In addition, if you suspect that your login information has made its way to others, you must notify Dooblo immediately.
  • You are responsible for maintaining the security of your account and password. Dooblo Ltd cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • One person or legal entity may not maintain more than one account.
  • The free interviews offered upon registration are only offered once per company, regardless of the number of different accounts created. It is strictly forbidden to deliberately generate multiple accounts manually or automatically for the same company strictly for the sake of receiving free interviews. Dooblo prohibits such conduct and violation of this term may result in removal of the free interviews and / or the termination of your account(s). Dooblo, in its sole discretion, has the right to establish whether accounts have violated this term.
  • You cannot use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate this Terms of Service or any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
  • You should not transmit any destructive codes such as worms or viruses.
  • In the event that your bandwidth consumption significantly exceeds the average bandwidth usage (according to Dooblo) of other SurveyToGo customers, we reserve the right to immediately disable your account or throttle your file hosting until you have reduced your bandwidth usage.
  • You may use all of your paid interviews for 1 (one) year after the date of purchase. If there are any balances remaining after 1 (one) year, they will be deleted and not recoverable.

API TERMS

  • Customers may access their SurveyToGo account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses SurveyToGo, is bound by the terms of this agreement plus the following specific terms:
  • Abuse of the API may result in the temporary or permanent suspension of your account's access to the API. Dooblo, in its sole discretion, will determine abuse or excessive usage of the API.
  • Dooblo reserves the right at any time to modify or limit , temporarily or permanently, your access to the API (or any part thereof) with or without notice.

PAYMENTS AND REFUNDS

  • Payment method is in accordance with the terms set forth in this Terms of Service.
  • Paying accounts require a valid credit card.
  • The Service is billed in advance and is non-refundable. There will be no refunds or credits for partial usage of service, upgrade/downgrade refunds, or refunds for interviews unused with an active account. In order to treat everyone equally, no exceptions will be made.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
  • Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Dooblo does not accept any liability for such loss.

CANCELLATION AND TERMINATION

  • You are solely responsible for properly cancelling your account.
  • If you cancel the Service before the end of your current paid interviews, your cancellation will take effect immediately, and remaining interviews balance (if any) are non-refundable and will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled.
  • Dooblo, in its sole discretion, has the right to suspend or terminate or delete your account, including your User’s Content and refuse any and all current or future use of the Service, or any other Dooblo service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Dooblo reserves the right to refuse service to anyone for any reason at any time.
  • Violation of any of the terms hereunder will result in the termination of your Account. While Dooblo prohibits such conduct and Content on the Service (as defined below), you understand and agree that Dooblo cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

MODIFICATIONS TO THE SERVICE AND PRICES

  • Dooblo reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services, including but not limited to pre-paid interview packages fees to the Service.
  • Dooblo has the right to update prices as it wishes.
  • Dooblo shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

COPYRIGHT AND CONTENT OWNERSHIP

  • Certain content and information provided on and through the Services, including, without limitation, our logos, trademarks, graphics, design, information, text, images, data and other material displayed, available or present through the Service (the "Content") are the sole work of Dooblo, or owned solely by Dooblo or its affiliates, and may not be used without our express written permission, other than for attribution.
  • Except as otherwise provided herein, all Content available to you through the Services is the sole property of the Company (or third-party if noted), unless you obtain prior written permission from us.
  • The Content may not be modified, edited, copied, reproduced, made into derivative works, reverse engineered, altered, enhanced or in any other manner exploited except as expressly permitted in these Terms.
  • We claim no intellectual property rights over the Users’ Content you provided to the Service. Your profile and Users’ Content you upload from time to time remain yours. However, note that by setting your pages to be shared publicly, you agree to allow others to view and share your Content.
  • We do not pre-screen Users’ Content, but we and our designees have the right (but not the obligation) in our sole discretion to remove any Content that is available via the Service or not to comply with other users’ or third parties’ claims for removal of such claims, and we reserve the right to do so subject to our sole discretion.
  • We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

LIMITATION OF LIABILITY

  • You expressly understand and agree that Dooblo, its affiliates, or their respective directors, officers, employees or agents shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Dooblo has been advised of the possibility of such damages), resulting from your use or your inability to use the Service, including your registration, use of account, any use of the API or third-party products that access data via the Service.
  • These exclusions for direct, indirect, special, incidental, consequential or exemplary damages include, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses (even if Dooblo has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service
  • Without derogating from the foregoing, our entire liability, and your exclusive remedy with respect to any dispute with Dooblo (including without limitation your use of the Services) is to discontinue your use and uninstall the Services.

WARRANTY DISCLAIMERS

  • User acknowledges and agrees that the Services and any of their content, are provided "as is", "as available", and "with all faults", are used only at your sole risk, to the fullest extent permissible by law.
  • Dooblo disclaims all warranties, express or implied, of any kind, regarding the Services (including their content, products, information, software, and links), and including any implied warranties as to fitness for a particular purpose, merchantability, title, non-infringement, results, accuracy, completeness, accessibility, compatibility, suitability, reliability, availability, timeliness, quality, or lack of viruses. If applicable law does not allow the exclusion of some or all of the above implied warranties to apply to you, the above exclusions will apply to you to the fullest extent permitted by applicable law.
  • Dooblo does not endorse, warrant or guarantee any product or service offered through our website or apps and will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
  • Dooblo shall not be liable for the User’s Content, or the credibility of any advertising displayed with the Services, and such advertisements do not constitute encouragement or recommendation by Dooblo for the purchase of the advertised services or products, under any applicable laws.
  • The Services may provide for links to other websites, applications or add-ons maintained by third parties, which may not be governed by these Terms, and Dooblo shall not be responsible for the compatibility or nature of such links or their content.
  • Dooblo does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

DATA PROTECTION

  • Dooblo maintains generally accepted information security safeguards to protect the security and confidentiality of the Content, makes the appropriate disclosures and obtains personal data and other data processed within the Services. Any personally identifiable information that Dooblo collects and/or receives in connection with the Services shall be in accordance with Dooblo's Privacy Policy. The Parties acknowledge and agree that the Dooblo Data Processing Agreement with respect to the Services available here shall govern the applicable data processing occurring hereunder.

GOVERNING LAW AND JURISDICTION

  • The Services, these Terms and any dispute arising in connection therewith, shall be exclusively governed by and construed in accordance with the laws of the State of Israel, and you hereby agree that all such disputes shall be brought exclusively in the appropriate courts of Tel Aviv, Israel.

GENERAL PROVISIONS

  • Technical support is only provided to paying account holders and is only available via email: support@dooblo.com.
  • You understand that Dooblo uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  • You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Dooblo, or any other Dooblo service.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Dooblo customer, employee, member, or officer will result in immediate account termination.
  • You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  • The failure of Dooblo to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Dooblo and govern your use of the Service, superseding any prior agreements between you and Dooblo (including, but not limited to, any prior versions of the Terms of Service).
  • Dooblo reserves the right to update and change the Terms of Service from time to time without notice. You can review the most current version of the Terms of Use can be found here. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

CONTACT INFORMATION

  • Questions about the Terms of Service should be sent to support at support@dooblo.com.