Dooblo Open Opportunities
Let's grow together!
Customer Success Engineer
As a Customer Success Engineer, you will grow our customers and help them succeed. You will increase our value to them by providing technical support, expertise and professional services. A successful CSE combines technical strength, high ownership, and an understanding of our product and how our customers are utilizing it, enabling him/her to deliver value to both Dooblo and the customer.
- Serving as the expert support tier for the Customer Support team on scripting related issues and questions
- Providing consulting and performing best practices knowledge transfer to new customers as part of the onboarding process as well as to existing customers
- Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
- Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
- Advocate internally for customer needs – be the technical voice of the customer within Dooblo
- Customer support – assist customers with their product questions and technical issues
- Work with the R&D team to resolve the issues and answer questions
- Technical services include writing scripts, troubleshooting, training, and any other technical requests
- Excellent English (written and spoken)
- Excellent customer facing communication skills with proven experience
- Experience with global customers engagements
- Experience in Project Management is a plus
- Important personal characteristics for the role: excellent listening capabilities, patience, thoroughness, curiosity
- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
- Highly accountable, with ability to independently lead and coordinate complex projects across multiple subject areas.
- B.Sc/ BA - a must