Dooblo Open Opportunities
Let's grow together!

Customer Success Engineer

As a Customer Success Engineer, you will grow our customers and help them succeed. You will increase our value to them by providing technical support, expertise and professional services. A successful CSE combines technical strength, high ownership, and an understanding of our product and how our customers are utilizing it, enabling him/her to deliver value to both Dooblo and the customer.
Job Responsibilities:
  • Serving as the expert support tier for the Customer Support team on scripting related issues and questions
  • Providing consulting and performing best practices knowledge transfer to new customers as part of the onboarding process as well as to existing customers
  • Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
  • Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
  • Advocate internally for customer needs – be the technical voice of the customer within Dooblo
  • Customer support – assist customers with their product questions and technical issues
  • Work with the R&D team to resolve the issues and answer questions
  • Technical services include writing scripts, troubleshooting, training, and any other technical requests

Qualifications::
  • Experience with scripting in JavaScript (or other equivalent scripting language or code development)
  • Excellent English (written and spoken)
  • Excellent customer facing communication skills with proven experience
  • Experience with global customers engagements
  • Experience in Project Management is a plus
  • Important personal characteristics for the role: excellent listening capabilities, patience, thoroughness, curiosity
  • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
  • Highly accountable, with ability to independently lead and coordinate complex projects across multiple subject areas.
  • B.Sc/ BA - a must