SurveyToGo Refund Policy

30 days free on a new pay account. Dooblo products offer a free 30-day trial on new pay accounts (Personal, Basic, Plus, Premium, and Max). Upgrades from free accounts do not qualify for the free 30-day trial. If you upgrade from a free to a paying account you?ll be charged for your first month when you upgrade.

Canceling a subscription

Once you cancel you won?t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you?ll still have to pay for the current month, but you won?t be charged again after that. In order to treat everyone equally, no exceptions will be made.

How do I cancel my account?

You can cancel your account at any time by sending an email to support at dooblo.net with the cancellation request and receiving a confirmation email about the cancellation.

Refunds for a Pay-Per-Interview Package

All of our pay-per-interview packages are non-refundable. In order to treat everyone equally, no exceptions will be made.

Expiration of Pay-Per-Interview Package Interview Credits

Any unused interviews will expire after 1 year from the last purchase made. Interviews are used up on a First-In-First-Out basis.